Customer Service Manager
Since 2014, Mariana (Mari) Armelin has been the Customer Service Manager at Visa Business Plans. In this position, Mari has served as the ‘face’ of the company, ensuring clients receive outstanding and empathetic service from end-to-end. Mari works closely with both clients and team members in every department to coordinate interactions, answer questions, and assist in every step of the business plan writing process. Mari has received degrees and certifications from Miami-Dade College, University of Miami, and Florida International University. She has an extensive background in both paralegal work and accounting, having worked in multiple positions over the past eighteen years. Mari is fluent in verbal and written English, Portuguese, and Spanish.
Simone de Medeiros
Senior Financial Analyst
As a Senior Financial Analyst, Simone De Medeiros-Vivas focuses on developing thorough financial models for Visa Business Plans’ clients. A Brazilian native, Simone works with both the Project Manager and the clients to gain a deep understanding of each business model, prepare financial and personnel tables, and ensure compliance with USCIS guidelines and adjudication standards. With her strong analytical skills, Simone is adept at spotting potential issues early on to make sure Visa Business Plans’ clients’ projects are rock solid. With extensive experience in the food service and hospitality industries and a degree in Business, Simone is fluent in verbal and written English, Portuguese, and Spanish.